Friday, May 23, 2008

• Today, I have to accomplish the impossible.

  A constituent has become very angry with our office, the agency office, the government, and the world. He's been trying to get something done for almost a year and now wants it done by this afternoon.

  In my phone call with him yesterday at 5pm, he not only yelled at me and, by proxy, my boss, but called me incompetent and threatened to go fix the problem himself. I will spare you the harshness of the language and the intensity of my frustration toward this less-than-pleasant gentleman. But the point is that we have done what we were supposed to do, albeit slower than it should've been with the initial inquiry a year ago, but now its up to me to make it a fairy tale ending.  

  Its a challenge. And I'm going to prove to him that I can do this. Here comes an intense day.

   

  Knock 'em dead, Jenn...

   

   

  • 7:03 AM
  • 2 views
  • 2 eprops
  • 1 comment