| | “You might think... that companies could avoid feature creep
by just paying attention to what customers really want. But that’s where the
trouble begins, because although consumers find overloaded gadgets unmanageable,
they also find them attractive. It turns out that when we look at a new product
in a store we tend to think that the more features there are, the better. It’s
only once we get the product home and try to use it that we realize the virtues
of simplicity. A recent study by a trio of marketing academics—Debora Viana
Thompson, Rebecca W. Hamilton, and Roland T. Rust—found that when consumers
were given a choice of three models, of varying complexity, of a digital
device, more than sixty per cent chose the one with the most features. Then,
when the subjects were given the chance to customize their product, choosing
from twenty-five features, they behaved like kids in a candy store. (Twenty
features was the average.) But, when they were asked to use the digital device,
so-called “feature fatigue” set in. They became frustrated with the plethora of
options they had created, and ended up happier with a simpler product.”
They’re talking about consumer electronics, but I think that
it applies to most things in life; we won’t be happy unless we have less than
we want. Less = More. Quote of
the day: “Present suffering
is not enjoyable, but life would be worth little without it. The difference
between iron and steel is fire, but steel is worth all it costs.” ~Maltbie Davenport Babcock (1858
- 1901)
And Now, For Your Moment of
Zen:
|
| | Posted 5/24/2007 8:04 PM - 32 views - 0 comments
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