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Original: 5/24/2007 8:04 PM
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Thursday, May 24, 2007

Feature Creep

 

“You might think... that companies could avoid feature creep by just paying attention to what customers really want. But that’s where the trouble begins, because although consumers find overloaded gadgets unmanageable, they also find them attractive. It turns out that when we look at a new product in a store we tend to think that the more features there are, the better. It’s only once we get the product home and try to use it that we realize the virtues of simplicity. A recent study by a trio of marketing academics—Debora Viana Thompson, Rebecca W. Hamilton, and Roland T. Rust—found that when consumers were given a choice of three models, of varying complexity, of a digital device, more than sixty per cent chose the one with the most features. Then, when the subjects were given the chance to customize their product, choosing from twenty-five features, they behaved like kids in a candy store. (Twenty features was the average.) But, when they were asked to use the digital device, so-called “feature fatigue” set in. They became frustrated with the plethora of options they had created, and ended up happier with a simpler product.”

They’re talking about consumer electronics, but I think that it applies to most things in life; we won’t be happy unless we have less than we want.  Less = More.

Quote of the day:
“Present suffering is not enjoyable, but life would be worth little without it. The difference between iron and steel is fire, but steel is worth all it costs.”
                ~Maltbie Davenport Babcock (1858 - 1901)

 And Now, For Your Moment of Zen:

 Posted 5/24/2007 8:04 PM - 32 views - 0 comments

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