the following was over the course of the first 14 days of the year.
case #1.customer: Hi I'm looking for your Riley Bronze Um lamp.
me: Um lamp? We don't have anything like that.
customer: I saw it on the website though!
me: Okay, let's go on and see if we can find it for you. ... ok is this it?
customer: no...! no..! it's called Riley UM lamp!!
(i scroll through the pages.. customer stops me.)
customer: THERE! Right there! The Riley Bronze Um lamp!
me: sir, that's an
U-R-N lamp. Not U-M lamp.
case #2. customer: i'm looking on the website for the
Turbo Fan, and I can't find the price.
me: okay.. let me go to the website and see if i can find it for you.
*2 minutes pass*
customer: what's taking so long?
me: sorry, the company's internet is at 14.4kbps. remember those days?
customer laughs sheepishly.
me: okay.. there it is. the price should be seen on the left hand side near the bottom. it's $495.
customer: oh.. that's the fan price? what's the $15?
me: if i'm reading this right, the $15 is for the ceiling rod extension.
customer: oh.. ok.. thanks.
*clicks*case #3.customer: you know, i bought a
throw just like this one a few years ago. it's great to see you guys carrying it again. *smiles*
me: umm.. no, this is the first time we've had this.. ever.
customer: no! you had it before. i bought it a while back though, you probably weren't with the company back then. it was like 3 years ago.
me: i've been with the company since we've opened this store.. and it'll be 4 years this july.
customer: oh.. well i know RH has had it! it was tan just like this and was soft, but it wasn't this furry.
me: well it must be different because this is the first time the company's ever had anything like this.
customer, aggravated at this point cuz she knows she's wrong, but smiling to keep it light: you know... the customer is always right!
me, smiling back: sure.. they are.. as long as they know what they're talking about and as long as they've worked here too.
customer: i know what i'm talking about, but i've never worked here.
me: yeah, and i would know because i've been here for almost 4 years now. perhaps yours is
Pottery Barn?
customer leaves. returns 15 minutes later and buys the exact same throw we were "arguing" over. she came back yesterday and told me that i was right.. the one she has at home was pottery barn's (
similar to this).
case #4.customer: hi yes.. i have some of your curtains on my wall with your hardware.. and i was doing the dishes when they call came crashing down!!
(we gather all necessary information... type of hardware, type of wall, type of curtain, etc)
RH: ok ma'am, it seems that you needed to get a center bracket for your set up.. the curtains you have are pretty heavy, and with that much weight you should've gotten a center bracket (sold separately).
customer: but i HATE the center bracket! then I can't have them close all the way!
RH: I understand, but without the extra brackets, the other brackets and hardware can't hold up the weight of the fabric... which is why they all came crashing down.
customer: what the hell?? who uses a center bracket?!
RH: people who don't want their stuff breaking. it's only an extra $30, and it would've saved you all this extra time/money.
customer ends up buying center bracket anyway.
---
side rant. i don't like vietnamese customers that have realized that i, too, am vietnamese.. and can speak/understand them. why? because then they try to bargain, as if they're in little saigon or HCM city, and try to get a better discount/deal. who the fuck do they think they are? and do they know WHERE they are? this is a corporation, not a privately owned store. this is america, with taxes.. not the local ma&pa under the table cash only, no taxes institution. if you want it for discount, go to one of those Wick's or La Z Boy or whatever places and get an entire sofa SET (sofa, loveseat, 2 chairs, 2 end tables, a coffee table, a floor lamp and a table lamp) all for the price of ONE of our
leather sofas.
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Comments (3)
lol @ the vietnamese part. people of all races always and most like to play the race card!!! i know exactly what you mean. i worked @ my parents stores growing up & its really annoyin how they want every for free. we didnt open up a business to give away things for free. sheeesh. they( or "we") like to drives the nicest cars,build the nicest homes, carry the nicest bag like everyone else has, but when it comes to entering our own peoples stores or businesses, we/they are so cheap! haha wow, this response of mine is so wrong in many ways. >_<