Paper Hat Syndrome.Yesterday I went into the Braum's near where I work to grab a quick lunch. There is this big honking sign advertising 10 different combo meals they have. Each comes with fries and some sort of drink. My favorite is # 3, the 1/3 lb. Jalapeno Pepper Jack cheeseburger combo. I was greeted at the counter by an employee in his mid to late 30's named James. On his apron he proudly wore a 5 year service pin. This is a transcript of our conversation: James: How may I help you today? Bob: (pointing to big honking sign) I'd like the Jalapeno Pepper Jack Cheeseburger combo, please. James: Would you like cheese on that? Bob: (again pointing to the afore mentioned sign) It's a Pepper Jack cheeseburger, doesn't it come with cheese? James: Oh, I guess it does. Would you like fries with that? Bob: Don't all the combos come with fries? James: Yes sir, they do. How about something to drink? Bob: (now BOLDY GESTURING toward the big honking sign) I'll settle for the medium drink that comes with the combo. James: Ok sir, that comes to $6.57. Bob: I don't think that is correct. The combo is only $4.99 plus tax. The tax should not be $1.58. James: I must have rung something up wrong. Let me start over. (He reaches for his register keys and voids the entire transaction) Bob: James, dude. Don't you just have a button you push on the cash register which says combo # 3? James: No, sir. I wish our equipment was that sophisticated. We have to ring everything up separately. At this point, a young employee who I am quite sure has not yet seen her 18th birthday walks over and punches a single button on the register and the display says combo #3. She hits the total button and tells me my total will be $5.41. James looks on in amazement. Apparently James suffers from what I like to call "Paper Hat Syndrome." After working for 5 years in the same location doing the same mundane tasks day, after day, after day, he still has the "do you want fries with that" mentality. Do yourselves a favor and stay in school. Avoid paper hats at all costs. |